It’s a certainty that you’ll require IT support at some point in your business. If you’re like many businesses, it’s probable that minor issues will be a regular occurrence. But if you don’t have an in-house IT expert on hand, where do you find reliable, expert help, quickly?
Kyonet can offer a 24-hour UK-based support desk, manned by the same experts that make site visits and carry out our audits. We can deal with anything from a critical incident to a service request, and we’ll keep you updated with our progress at every step of the way.
When you subscribe to our support, you’ll be assigned an account manager that will be on-hand when you need them. And by having a dedicated account manager, you can rest assured that your issue will be resolved speedily, in a way that best suits you, because they will have first-hand knowledge of your business, infrastructure, and requirements.
Around 90% of day-to-day IT issues can be resolved quickly with telephone support. On occasion we will need to arrange a site visit, but this support will be discussed and arranged as necessary.